Auto Dial System for Debt Management Teams

Automated dialing that increases customer contact 3-5x with Real-time reporting — supports Preview, Progressive and AI Voice Agent.

Auto Dial system Collection Workspace interface
Progressive Dialer automated calling interface
Real-time debt collection reporting dashboard
See All Features

Control Debt Collection, Reduce Redundant Contacts

✓ Increase contact opportunities with scheduled call windows and conditional retry
✓ Automatically stop duplicate contacts once a connection is made
✓ Support continuous debtor follow-up with payment promise (PTP) tracking
✓ Record every contact completely for audit trail and compliance

How It Works

Every step of debt collection in one system

1

Import Data

Import debtor lists and contracts

2

Create Campaign

Set contact strategy and assign agents

3

Auto Dial

System dials automatically and assigns agents

4

Record Results

Log contact results and payment promises (PTP)

5

Track Progress

Monitor results in real-time via dashboard

Core Capabilities

Auto Dial (Progressive)

Automated outbound dialing — system calls as soon as Agent is free. No manual dialing needed, with auto-retry. Increases call volume 3-5x.

Preview Dial

Agent reviews debtor info, outstanding balance, contact history and notes before calling. Ideal for VIP clients or complex cases requiring preparation.

All Calling Methods Supported

Call via Browser (WebRTC), IP Phone or Softphone — no extra software needed. Agents start immediately.

Single-Screen Workspace

Debtor info, contact history and results consolidated in one place. Agents work continuously without switching systems.

Real-Time Dashboard

Displays Agent status, campaign progress and performance at a glance. Managers monitor and adjust operations continuously.

Record Every Contact

Automatically records every call with instant playback. Supports QA, training and complaint investigation.

Enterprise-Grade Security

Role-based access, audit log and data controls. Designed for security standards and PDPA compliance.

AI Voice Agent

AI handles inbound and outbound calls automatically — verify identity, provide info, receive requests and transfer to agents. Reduces repetitive work.

Campaign Management

Create campaigns, import contacts, set retry rules and call schedules. Track results in real-time with exportable reports.

Supervisor Monitor

Silent listen, whisper coaching, barge-in to calls. Plus call management and instant transfer capabilities.

Analytics & Reports

Dashboard with charts showing Contact Rate, Promise Rate and Agent performance in real-time. Export to Excel instantly.

API & Customization

REST API for external system integration. Customize workflows to match your organization's processes.

Real-Time Data for Accurate Strategic Decisions

Analyze contact rate performance in real-time
Track payment promise (PTP) status to assess repayment trends
Evaluate agent performance at individual and team levels
Reduce operational risks such as duplicate calls and complaints

Built for Every Business That Calls

Debt Collection

End-to-end debt collection management from contract handling and contact to result recording. With real-time team performance reports for precise control and decision-making.

Call Center Operations

Supports both inbound and outbound with intelligent queuing, call recording, and real-time call status tracking. Gives managers full visibility into team operations at all times.

Telesales & Outbound Sales

Supports proactive outbound calling with per-campaign result tracking. Enables continuous sales performance analysis and strategy adjustment.

AMC & Debt Portfolio Management

Systematic NPL portfolio management with separation by company or team. Track performance per portfolio with full transparency and auditability.

Ready to Level Up Your Debt Collection?

Try Traqent today or request a demo to see it in action.

Or call us at

098-316-5243
Mon - Fri 9:00 - 18:00

Or add us on Line

@traqent
Line Official Account

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