AI Voice Agent — Overview
AI Voice Agent — Overview
Section titled “AI Voice Agent — Overview”Iron Rule
Section titled “Iron Rule”Capabilities
Section titled “Capabilities”Inbound (Answering Calls)
Section titled “Inbound (Answering Calls)”- Customer identity verification
- Provide outstanding balance, payoff amount
- Provide contract info, payment history
- Receive payment promise, discount request, installment request → transfer to agent
- Receive debt dispute, payoff letter request, number change → record data → agent follows up
- Transfer to agent when customer requests
Outbound (Making Calls)
Section titled “Outbound (Making Calls)”- Automatic outbound from Campaign Queue
- Reminder before due date, on due date
- “Press 1 to speak with an agent”
Compliance
Section titled “Compliance”| Rule | Details |
|---|---|
| Call hours | Mon-Fri: 08:00-20:00, Sat-Sun: 08:00-18:00 |
| Frequency | Max 1 call/day/number |
| DNC | No calls to numbers on Do Not Call list |
| Third parties | No debt information disclosure |